J.D. Power ranks NYCM Insurance #1 in New York in Customer Satisfaction, 2 years in a row - NYCM Insurance Blog

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Aug 20, 2019

J.D. Power ranks NYCM Insurance #1 in New York in Customer Satisfaction, 2 years in a row

We are humbled and proud to announce that NYCM Insurance has been ranked #1 in Customer Satisfaction Among Auto Insurers in New York, 2 Years in a Row by J.D. Power. Generated from the company’s annual auto insurance study, the ranking is a testament to our focus on customer service and our need to provide the highest possible care. Thank you, New York for making this possible; we’re so grateful! 

Read on to learn more about the study and what it means for our company and our insureds. 

Who is J.D. Power? 

J.D. Power is a global leader in consumer insights, data, analytics and advisory services that helps clients drive growth and profitability. The J.D. Power 2019 Auto Insurance study makes the 20th anniversary of the study and considers five factors as it relates to customers’ satisfaction with their auto insurance provider: 
  • Interaction
  • Policy Offerings
  • Price
  • Billing Process and Policy Information
  • Claims 

How does the study work?

The study is based on 42,759 auto insurance customers in total and uses and enhanced sample structure to provide benchmarks in 11 key regions – New York is one of these regions! Using regional methodology allows for J.D. Power to accurately measure insurer needs across different markets and geographic locations. 

What this means to us

Operating solely in New York State, we feel especially honored to be receiving this award. We know that owning a vehicle and driving in New York comes with its own challenges, including active deer and what sometimes feels like endless snowstorms. We can relate to this! Which is why we’re constantly working to provide our customers with the best possible offerings for our area. 

“It’s incredibly humbling,” expressed Jeremy Robinson, Senior Vice President of Customer Relations Management upon receiving word of NYCM’s ranking. “Customer care is one of our biggest pride points and is something we take very seriously. We’re honored that our commitment shines through to our customers.” 

What this means for our insureds 

By sharing their thoughts and feedback, study participants are helping us to be the best version of ourselves! Learning what’s working and what we can do better means we’re able to create the best possible products and services for our insureds.
Thank you for helping us grow; for rating us as #1 and for continuing to choose us as your auto insurance provider. 

 New York Central Mutual received the highest score in New York in the J.D. Power 2018-2019 U.S. Auto Insurance Satisfaction Studies of customers’ satisfaction with their auto insurance provider. Visit jdpower.com/awards