A company’s success is a direct result of the steadfast hard work and dedication of its employees. Without a strong foundation of people who truly care about their work, their teammates, and their communities, it’s impossible for a company to carry out its mission or accomplish its goals.
Every year on the first Friday in March, National Employee
Appreciation Day is observed, affording employers another opportunity to show
gratitude and appreciation to employees for all they do. For the NYCM Strategic Planning Committee and Business
Planning Team, Employee Appreciation Day is a welcomed occasion to remind
employees that the commitment and zeal they bring every day is not only
appreciated, but that it makes up the bedrock of the company.
Cheryl Robinson, President/CEO
“When I reflect on Employee Appreciation Day, it is evident to me that the employees that have walked the halls of NYCM past, present, and future are the heart and soul of this organization. Some may say that our location is not an asset, but I feel that's exactly what it is. The individuals of upstate NY and the communities surrounding our office locations are genuinely kind, caring, and supportive people. They bring these principles, values, and characteristics to everything they do, so when they are at work it's not just about getting the tasks done; it becomes about being there for each other: extending support when in need and celebrating each other when we have joyous occasions or moments.I have had the pleasure to work with some of the greatest team members through stressful challenges and often crises like emergencies. Even through some long sleepless nights trying to resolve the issue at hand, it never ceases to amaze me when I take a moment and watch how everyone shows up, despite what might be going on outside of work, and comes together to collectively get us to the other side. I often say that is when we do our best work. None of that happens if we don't feel a high level of respect, care, and trust with our teammates.
Who our employees are at their core is what creates the foundation for this organization that is built on relationships with each other that we extend out to our customers. Our North Star simply elevates and acknowledges the importance of always putting team and relationships at the center of everything we do to lift others up.”
Jeremy Robinson, Senior Vice President of Customer Relationship Management
“The aspects I value most about my team members is that they are unique individuals that are passionate about what they do. They each bring their own perspectives and lean on past experiences to shape new ideas that will take NYCM into the future. I think the part that inspires me the most is how caring they all are, from volunteering for their favorite charity to being there for each other in times of need.They all live our North Star in their own way, but all in the name of hope for others. Whether together as a group or as individuals, they give us their best each and every day to make NYCM and the world around them a better place. Our team members open doors for NYCM to give, to serve, and to be a community partner that we cannot do without everyone’s ideas and collaboration. The stories being shared each month of employees helping each other, going the extra mile for customers, and performing acts of kindness toward others is what inspires me to be a better person each day.”
Tim Trueworthy, Senior Vice President of Claims
“The aspect I value most about my team is their dedication to each other and to our customers!
Every day our teams demonstrate purpose through the care, hope and courage they provide to our customers. Whether we are directly customer facing or work in another capacity, it all matters.
Without our teams we wouldn’t have achieved all the things we have: Best Companies to Work For, AM Best A rating for 75 years, and the list goes on.”