Q2 2020: Giving Back to Our Customers and Staying Safe at Home - NYCM Insurance Blog

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Jun 17, 2020

Q2 2020: Giving Back to Our Customers and Staying Safe at Home

For most of us, 2020 hasn’t looked the way we thought it might. During the tail end of the first quarter, our world was faced with a situation that found most of us in upheaval, and shortly afterwards, adjusting to a new normal. With perseverance and strength, many of us have continued to do our part to keep everyone safe and have done our best to continue routines as much as possible -- this has also been the case for Team NYCM.

Much of our second quarter has been spent adjusting to a new normal and finding ways to look out for the health and safety of everyone in our ecosystem: from employees, to customers, to our independent agents, to our communities at large.

Read on to learn more about how we’ve been coming together as a team and continuing to service our customers from home:

Giving Back to Our Customers

As we continued to watch stay-at-home recommendations intensify, we realized that most people - including our customers - were driving less. We recognized that this was an opportunity to alleviate some financial stress for our customers during a time that was filled with so many uncertainties. To do our part in assisting our auto customers during a difficult time, we enacted a fifteen percent premium giveback for our 230,000 auto policyholders.

To read more about the giveback, click here.

A Change in Mood

Since our inception, New York State has been our home. Living and working in one of the hardest hit states, we wanted to reach out to all of our fellow New Yorkers and remind them that though things look different, we are and always will be there for them. We produced a new spot from home to share the message across digital channels. Check it out here.

At-Home Inspiration

With everyone spending much more time at home, we’ve been sharing tips to help everyone in our ecosystem stay busy! From entertaining children, to finding creative ways to spend time outside, check out our round up of inspirational articles for staying active and engaged while staying home or practicing social distancing, here.

Caring for One Another

To prioritize safety, the vast majority of our employees have been working from the comfort of their home since early March. Working remotely allows our team to practice social distancing while also caring for family members who may have found themselves sent home from school or out of a job. We are constantly monitoring state-wide updates and will be adjusting our move back to our offices accordingly.

To lessen our employees' time spent in public spaces, we have also transitioned our on-site café in Edmeston, NY to a drive-through pop-up supermarket. Employees from our Edmeston and Sherburne offices are encouraged to shop the supermarket twice a week for much-needed supplies for themselves and their families.

Serving Our Communities

Community has always been at the heart of everything we do. We have grown from humble roots and have never lost sight of that. To support our local communities, we have made donations to food banks and medical centers across New York State.

Additionally, to help our employees make a difference in their local communities, we provided all of our team members with a check to make a positive difference; whether that be keeping it for themselves to support their families, making a donation to a local hospital or charity, or passing it along to friends and neighbors who have found themselves on tough times.

Many of our employees have also been volunteering their time, sewing and donating masks, and assisting in food bank operations.

To learn more about how you can support your local community while still practicing social distancing, click here.

Remembering Our Fallen Heroes

Even though our campuses were quiet, our facilities staff ensured that our many American flags were proudly displayed for Memorial Day. We were also proud to see the flag flying high from the steel structure of our new addition in Edmeston, NY.

To read more about our operations and how we kicked off 2020, click on the button below.